Categories
Customer Service Uncategorized

Deliver Over and Above

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will […]

Categories
Technology Insights Uncategorized

Disconnected in the Connected Age?

Let me get one thing on the plate to start with; I am a technology geek and I really enjoy technology however on today, the 40th anniversary of the cell phone, I find that we are using the cell phone to hide in plain sight.  There is a real danger that future generations will not […]

Categories
Coaching Uncategorized

Transformational Lifestyle

Tony Robbins says “Your philosophy of life shapes you more than anything else.”  This got me thinking about the topic of personal transformation, which I am a strong advocate of and how this could play a role in our lives. My first question is: Can we truly transform ourselves? The answer I have experienced is […]

Categories
Coaching Uncategorized

Are You Goal Conscious or Growth Conscious?

John Maxwell poses this question quite often but the more I have experienced this I totally understand it now. He is absolutely right and it goes back to a premise I totally support: It boils down to attitude in almost every case.  Goals are great as is personal and organizational growth however too many focus […]