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Business Consulting Customer Service Employee Engagement Uncategorized

Centricity Balance – an Oxymoron?

For small businesses here in the US, we many times focus our energies on providing a great product, service or customer support but when dealing with a sustainable approach means that we must focus on all of the above.  If you make a product that in must be the best product you can make, the […]

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Customer Service Leadership Uncategorized

6 Techniques to Aid in Difficult Communications

Effective leaders are known for being excellent communicators. Effective communicators also know how to deal with difficult situations when dealing with clients. If you struggle in this arena: Here are some ideas of what to do. 1) Avoid “Negatives.” Negative talk encourages arguments, counter attacks, and futile attempts to solve your problems. It also creates […]

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Customer Service Uncategorized

Deliver Over and Above

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will […]