10 Steps to Build a Relationship Capital Rich Company

All successful businesses, regardless of what they do or sell, have one thing in common: their leaders know how to build and maintain relationships. Let’s face it, relationships are the glue that holds a company culture together and ensures customer satisfaction is paramount. We can also refer to this as relationship capital, which as its […]

3 Ways to Develop Extraordinary Consistency

Consistency is the key to any great customer service experience and excellent relationships, both personal and business. If you want to take your satisfied clients to Raving Fan status, you have to go above and beyond the average customer service experience. There are three ways to develop extraordinary consistency: 1. Avoid offering too many customer service options. […]