Musings on Trust and Father’s Day

Random musings on trust and Father’s Day… Dad’s have a one-of-a-kind opportunity to be a role model of trustworthy behavior. Let’s not blow it!… Young children need an environment of safety and security to develop a healthy sense of trust. Dads can help cultivate that environment by keeping their commitments. Kids need to know without […]

How To Tell Someone You Don’t Trust Them Without Destroying The Relationship

Addressing low trust in a relationship is a challenging issue. As soon as the “t” word—trust—is mentioned, emotions start to rise, defensiveness climbs, and people begin to feel uneasy about where the conversation is headed. When I conduct workshops on building trust, participants often ask me for advice about how they can tell someone they […]

Poor Customer Service Costs More Than You Think

“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics shown in […]