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Business Consulting Coaching Employee Engagement Leadership Uncategorized

10 Simple Ideas to Mitigate Stress & Anxiety at Work

Work related stress can be defined as: the adverse reaction a person has to excessive pressure or other types of demand placed upon them.” This adverse reaction can and does take its toll on our health, our productivity and general health of the workforce. We may think it only happens here in the US but […]

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Business Consulting Coaching Leadership Uncategorized

4 Tips to Develop a Team Competitive Advantage

In a previous article, we discussed the idea of problem solving broken into a mindset structure, in this article we will look at ways to make a team building strategy that can become a competitive advantage, if done consistently and transparently using those mindsets. If you are a team leader or senior leader, this same […]

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Coaching Employee Engagement Leadership Uncategorized

Loyalty – Has it ever been a factor in engagement?

An interesting article by The Wharton School in June, 2012 regarding Declining Employee Loyalty started me thinking about this concept and the current management wish list of re-engaging employees. Much of what was discussed in this article had a foundation in good logic and some great experience.  

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Business Consulting Leadership Uncategorized

Business Tip #7: Turn Prospects into Customers Overnight!

Today, I’d like to talk about how to turn prospects into customers and retain them for future marketing to. While, your marketing is doing its job, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be: […]

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Coaching Leadership Uncategorized

Thinking Out of the Box is NOT a Dead Idea

“Thinking out of the box” is a term that is over-used, often misunderstood and woefully buzzified.  There are experts in the leadership circles that want this term removed from our vocabulary forever; fortunately, I am not one of those.  This term needs to become more utilized and it needs to be combined with a dose […]

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Business Consulting Leadership Uncategorized

Business Tip #6: Make it Pop!

There are 5 major components to good advertising copy: (The order of these is essential to success) Command Attention Showcase Benefits of Products/Services Prove the Benefits Persuade People to Embrace the Benefits Call to Action Advertising is sales in print. So, you need to think about the unique benefits your products/services offer and showcase that […]

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Business Consulting Coaching Uncategorized

Business Tip #2: Stop Wasting Your Resources

Today you’re going to learn how to find a target market of potential customers so you aren’t wasting precious resources on blitz marketing. So, the two questions you have to ask yourself are: What do people really want to buy from me? What related products are they already buying? Once you figure this out you […]

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Customer Service Leadership Uncategorized

6 Techniques to Aid in Difficult Communications

Effective leaders are known for being excellent communicators. Effective communicators also know how to deal with difficult situations when dealing with clients. If you struggle in this arena: Here are some ideas of what to do. 1) Avoid “Negatives.” Negative talk encourages arguments, counter attacks, and futile attempts to solve your problems. It also creates […]

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Customer Service Uncategorized

Deliver Over and Above

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will […]