Tag: customer service

10 Simple Ideas to Mitigate Stress & Anxiety at Work

Team with puzzle

Courtesy of R. Krishnan / Freedigitialphots.net

Work related stress can be defined as: the adverse reaction a person has to excessive pressure or other types of demand placed upon them.” This adverse reaction can and does take its toll on our health, our productivity and general health of the workforce. We may think it only happens here in the US but it is taking place in many industrialized countries around the world. You can see a broader definition at the World Health Organizations website.

But a certain amount, of stress or pressure is actually healthy, it keeps us on our toes and drives us to achieve. In essence, pressure can cause us to lead more fulfilling lives. The difficulty, however, is how do we create a healthy balance of stress because too much stress and anxiety is certainly harmful to your health and well-being? What techniques can we apply to encourage stress and anxiety relief in our lives? Stay with me for a short while and we’ll look at 10 simple ideas to deal with stress and anxiety relief at work. Keep in mind these should be fun, not just another task to add to your already full calendar.

Read More

4 Tips to Develop a Team Competitive Advantage

Courtesy of Stuart Miles at freedigitalphotos.net

Courtesy of Stuart Miles at freedigitalphotos.net

In a previous article, we discussed the idea of problem solving broken into a mindset structure, in this article we will look at ways to make a team building strategy that can become a competitive advantage, if done consistently and transparently using those mindsets.

If you are a team leader or senior leader, this same process applies. You must realize that the process takes time, a lot of effort and most importantly connecting with your team members. It cannot be done remotely nor can it be done in a vacuum, i.e., without input from the team members. There must be integrity, trust, and transparency in the whole process.

Read More

Loyalty – Has it ever been a factor in engagement?

Sheelamohan FDP 2014An interesting article by The Wharton School in June, 2012 regarding Declining Employee Loyalty started me thinking about this concept and the current management wish list of re-engaging employees. Much of what was discussed in this article had a foundation in good logic and some great experience.

 

Read More

Business Tip #7: Turn Prospects into Customers Overnight!

Thanks to Stuart Miles & FDP

Thanks to Stuart Miles & FDP

Today, I’d like to talk about how to turn prospects into customers and retain them for future marketing to. While, your marketing is doing its job, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal.

You need to be:

  • Inviting
  • Informative
  • Enjoyable

Read More

Thinking Out of the Box is NOT a Dead Idea

OK Character 200X200 2013 full“Thinking out of the box” is a term that is over-used, often misunderstood and woefully buzzified.  There are experts in the leadership circles that want this term removed from our vocabulary forever; fortunately, I am not one of those.  This term needs to become more utilized and it needs to be combined with a dose of disruptive thinking so we can make effective proactive changes that allow us to deal with the plethora of difficult issues we are dealing with in business and government today.

When people talk about thinking outside the box, we mean coming up with creative ways to solve problems – new ways to look at things.  We are looking for new ways, processes for how we can do it?  We are looking for new products or services that can advance our businesses to a new level.  In our eagerness to think outside the box we often, forget to understand what the box is and what constraints there are within the boundaries of that box.

First, Let’s Examine the Box

Read More

Business Tip #6: Make it Pop!

Courtesy Vlado at freedigitalphotos.net

Courtesy Vlado at freedigitalphotos.net

There are 5 major components to good advertising copy: (The order of these is essential to success)

  • Command Attention
  • Showcase Benefits of Products/Services
  • Prove the Benefits
  • Persuade People to Embrace the Benefits
  • Call to Action

Advertising is sales in print. So, you need to think about the unique benefits your products/services offer and showcase that in a persuasive way. You need to emphasize results, not features.

Read More

Business Tip #2: Stop Wasting Your Resources

7K0A0223Today you’re going to learn how to find a target market of potential customers so you aren’t wasting precious resources on blitz marketing. So, the two questions you have to ask yourself are:

  • What do people really want to buy from me?
  • What related products are they already buying?

Once you figure this out you will know who is more predisposed to purchase your products/services. Then, you find other businesses with the same customer base who you can customer share with. Come up with an incentive and great arrangement to encourage both of your customer bases to shop at both of your stores.

Read More

6 Techniques to Aid in Difficult Communications

Leadership 1Effective leaders are known for being excellent communicators. Effective communicators also know how to deal with difficult situations when dealing with clients. If you struggle in this arena: Here are some ideas of what to do.

1) Avoid “Negatives.” Negative talk encourages arguments, counter attacks, and futile attempts to solve your problems. It also creates a negative impression. For example, when you say, “I can’t,” you appear helpless and ineffective. Instead, talk about what you can do and what you would like to happen. Keep your cool in the situation because the minute you become negative the other person has won.

Read More

Deliver Over and Above

freedigitalphotos.net

courtesy of sheelamohan at freedigitalphotos.net

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the 1% Rule.

Consistency is the key to any great customer service experience. If you want to take your satisfied customers to Raving Fan status, you have to go above and beyond the average customer service experience.

There are three ways to develop extraordinary consistency:

Read More

Powered by WordPress & Theme by Anders Norén