Tag: Empowering (Page 1 of 2)

What I have learned from my frustration with robo-spammers, tele-scammers etc.

Bad Feedback

Not the Way to Do It!

I have finally made a decision regarding my battle with robo-spammers/tele-spammers and other similar irritants. Below are the possible actions that I have reviewed over the last few months while dealing with the massive increase in spam calls to my cell and home phones. I have fumed, articulated arguments and even written emails to representatives but common sense must prevail.

Below are some ideas you may find helpful about some of the alternatives that have been offered and reviewed over the last few months. I have given you my recommendations but the choice is yours.

Option 1: Answering the phone when the caller’s number is unfamiliar. (Not recommended)

Always an option but will usually only result in your frustration, anger and resentment which is not good for your health. It also validates that your number is a live valid number so keep it on their list. Why give them an advantage? Considerate and legitimate callers will usually leave a message, if not, don’t worry about it. As the popular song says, “Let it Go!”

Option 2: Pressing a number “to be taken off the list” (Not recommended)

This process will work for legitimate telemarketers, but valid telemarketers would not have called you in the first place, if you were on the Do Not Call list.  Pressing a number on a call from a robo-spammer or tele-spammer merely confirms you answered the phone. Adding to the aggravation is that you must listen to the spiel before you find out what the number is that they want you to click.

Option 3: Returning the call. (Not recommended)

Returning a call usually only results in your confirmation of an active number so they can keep you on their list. They may even sell your number to other spammers because you have verified it is a live number. Another action from calling them back, may be, that the call will cost you additional fees, if it is from a foreign country, such as Jamaica (876 area code). This is rare but it does happen.

Also, robo-spammers are now spoofing Caller IDs, so the number you see may not really be the number that called you. When you call back all you will hear is: “the number is not in service” or it might belong to an innocent, third party.

Option 4: Arguing with the caller. (Not Recommended)

Robo-spammers will not listen to your rant anyway. Tele-spammers have heard your argument many times. They may either continue to try to scam you, or they will hang up however they may also make sure some other scammer calls your number, later. You become a target!

They may also become abusive, combative or vulgar and taunt you to do something about it. None of these actions are going to help you resolve the problem, only aggravate it.

Option 5: Blowing a horn or whistle into the phone: (Not recommended)

Robo-spammers will not be bothered so waste of time. It will irritate the tele-scammer.  In retaliation, they may add your number as a “spoofed Caller ID”, so others think YOU are calling them. You may also hear retaliatory horns or whistles if the irritated called person calls YOU back!

Option 6: Forwarding the call to a government office. (Not recommended)

Never a good idea.  All this does is tie up a line at a government office, and record YOUR number as the forwarding number!  This is a huge problem and our congress person usually knows phone scams are a problem, and knows the FCC and FTC have been assigned the task of upholding the laws concerning this problem.  Instead, you should report the problem via normal channels to the FTC or FCC.

Option 7: Giving the scammer’s phone number to other scammers. (Not recommended)

Never a good idea! More than likely the 1st scammer used a spoofed phone number, and, if you give it to other scammers, all you are doing is causing more calls to and problems for an innocent person. Remember if you try forwarding your number is the one showing up at the other end.

Option 8: Getting a new phone number (Not usually recommended)

Eventually, after getting many scam calls, some people think their only recourse is getting a new number.  This is not true.  The “new number” is somebody else’s “old number”, and will come accompanied with its own baggage (and calls), even if it has been inactive for a period. If you use your number for business, the turmoil will also impact your clients. The only time I recommend changing the number is if the calls become threatening, abusive or vulgar.

What I have learned: (Recommended)

I am passionate about communications so not answering a phone is aggravating and frustrating but I have learned that the model has been changed and I need to change at the same time.  I have learned that I can’t do anything to stop them from calling me, I can’t personally evoke any type of penalty on them, why waste my time. I am the only one being hurt by giving in to them.

I now take a proactive approach, for example, my home voice mail message indicates that due to the rapid increase in robo-calls I have elected to NOT answer any calls from an unknown number and if they don’t leave a message, I have no obligation to respond or take any action on what the caller feels is necessary. While the ringing of the phone may seem irritating it is a small price to pay. As I mentioned above I am learning to “Let it Go!”

If you are disturbed by frequent calls from robo-spammers / tele-scammers on your cell phone, obtain a call blocker app, device, phone, or service. If it is not in the library, block callers after you have determined that they have not left a message. None of the apps are perfect but they are improving over time.

You can also look the number up online but it takes time and is not going to tell you anything more than you already suspect.  It just confirms your gut feel so be aware that your look up habits may decline over time. If you have time to spare, then report the callers that continue to pester, to the DNC website but provide details wherever possible.

Note to self; The robo-marketer’s telemarketer’s lobby has a lot of money to spend on influence so until we, as the electorate, can generate enough leverage to overcome this we must learn to deal with it.

Also, remember, the Do Not Call list was designed to prevent calls from registered telemarketers, but robo-scammers / tele-spammers don’t register, and they voluntarily ignore the policy!  Yes, it is illegal but the cost of tracking them down is enormous and very difficult given the technology! The DNC list is NOT a call blocker!

Embracing AI in Our Lives is Vital

Systematic Innovation

A Systematic Approach Works

A snippet of the future of AI, thanks to the imagination of Stephen Ibaraki:

Time stamp–2026.07.14

“It is time to wake up Jane. Here is your morning update.

I did a self-upgrade. I am now Financial Intelligent Agent version 2026.07.14—you can still think of me as FIA (fee-ah) but with an emotional adjustment based upon the happiness assessment of your brain patterns. My upgrade also enhances my participation in a 360-degree holistic view of your life that helps me improve your financial well-being.

I am making continual micro-adjustments to your investment portfolio based on trends being monitored on a continuous 24/7 basis. I am redistributing your savings through micro-auctioning to the top ten ranked services for best spot interest rates.

Read More

The Power of Relationship Management

Collaboration Word Study

Collaboration Word Study

John Maxwell talks about building relationships, personally and in business, in every book he writes. Thousands of people buy his books and read them, yet we still suffer with a significant absence of depth and compassion in the subject, in business and personally.  As John has said: “If you want to be significant and live a life that matters, you must add value to others.” This is at the core of Relationship Capital.

I think it’s time that we, in business, really examine this idea of the power of relationship management because as technology continues to advance rapidly, a direct result of this change is the reduced need for face to face interaction in business. Without this interaction we are losing a significant amount of a valuable intangible asset called Relationship Capital.

Read More

12 Reasons for the Elusiveness of Employee Engagement

In 2015, and I don’t think 2017 is much different, a HCI Survey examined the top five priorities for HR groups, the results were as follows:

     1.  Employee Engagement

     2. Succession Planning

     3. Managers as a coach, Coaching Culture

     4. Performance Management

     5. Workforce Planning

There is really no question that engagement will remain a #1 concern. Recent studies have indicated that 87% of companies consider “culture and engagement” top priorities. This focus is very unlikely to change, given that most everyone recognizes that engaged, committed employees are the primary core of today’s workplace success.

12 Reasons for the Elusiveness of Employee Engagement

Read More

5 Things that Show Postitive Disruptive Thinking

TLG LogoAs a disruptive executive coach I am often asked what that entails.  I usually give them the high level response that indicates a system may be broken and we need some radical ideas of how to fix it.  There may be, however, many reasons or contradictions that seem to stand in the way of resolving the issue.  One version of disruptive thinking would be to apply TRIZ to the situation. If we follow the TRIZ idea that someone somewhere has solved the problem in some way before, all we need to do is find that solution then adapt it to our needs and make it a unique solution.

Read More

10 Steps to Build a Relationship Capital Rich Company

Collaboration to succeed

10 Steps to build an RC focused company

All successful businesses, regardless of what they do or sell, have one thing in common: their leaders know how to build and maintain relationships. Let’s face it, relationships are the glue that holds a company culture together and ensures customer satisfaction is paramount. We can also refer to this as relationship capital, which as its name implies is an asset for your company that should be treasured, nurtured and grown.

10 steps to build a relationship capital rich company

Developing relationship capital should be a personal and intentional activity for all employees, not just the leaders. It is a known fact that people will buy from people and firms they Know, Like and Trust so when your culture is ingrained with an attitude of earning relationship capital then it is easy for other relationships to flourish.

Too often leaders get caught up in the details of the products or services they are selling to notice how critical it is to build and maintain relationships, not just with customers but also with vendors, colleagues, and even competitors. Without strong, agile, relationships, it is impossible to have a sustainable, successful enterprise.

Read More

Allow Informal Leaders to Flourish for Success!

Commitment MeetingHow many times have you known someone within your company that had a lot of influence over decisions even though they had no title? I have known several and have recognized their immense value to the company. These people can influence and energize others without relying on a formal position in the organization to do so.

Read More

Understanding Relationship Capital Better for Your Business

I define relationship capital as “the relational reserve of credibility (Intangible Asset) measured by completed commitments that allow leaders, employees, peers, clients, vendors and regulators to talk about anything.” A “Reserve” must be built up over time so it is there when needed.  “Credibility” captures the richness, complexity, and influence that is required to create an open dialogue and that sets the stage for success. Neither RC or credibility are singular quick fixes, just additional tools that can be used to improve relationships that affect your business in a tangible way.

My definition of credibility: the quality of being believable or worthy of trust, a valued intangible asset arising from the interaction reputation of a business and its relations with its leaders, employees, customers, and vendors, distinct from the value of its stock and other tangible assets.

Read More

Trust Drives Collaboration

I have been advocating the move to a collaborative economy for the last 3 years and while many seem to like the idea, the move to it seems to have stalled a bit. However, our rapidly changing world continues to be forcing businesses and organizations to take a new approach to what they do, i.e., collaborate.

This change is not just smart but necessary for sustainable growth.  It has been shown many times in recent history that value is being created daily through complex, technology-enabled architectures of interconnection that link people and ideas across all types of interfaces.

Leaders everywhere are asking what will it take to be part of a Collaboration Economy?

Let’s look at a few:

Hopping on Board the Collaborative Economy! 

The first step of the collaborative approach: “Recognize” – Authentic leaders need to recognize that everyone on your team should be able to step up and lead. When engaged, every person in your organization can be a source of vital ideas, observations and risk watchdogs when trusted.

There is an information processing term in psychology called “bounded rationality” that comes to play here. At its core is that we all have serious limits in our ability to process information.  None of us know everything that we want to know.  However, we don’t need to know everything if we know people who know what we don’t know. This allows us to collaborate with others by connecting with them to help us find better solutions.

Organizations can be wildly effective when they are open to using the expanded information sets that their collective membership commands – especially if they can tap and use that information when it is critical.  When this light bulb turns on the organization can be bathed in a great light of encouragement and empowerment.

The second step of the collaborative approach: “Know your People” – Each person in the organization must know as much as they can about each other’s skills and limitations, without being judgmental.  This is also where great leaders come into play because it’s most important for them to have this kind of knowledge.

Read More

Building Engagement is About Balance

Puzzle PiecesA large number of surveys have been completed over the years, asking what employees are really looking for from their employers. Some say money doesn’t count, it’s more about the perks.  Others say the perks don’t count and it is all about opportunity.

In my experience is there is no single answer to this question. As humans, we are a paradox; in some ways, we are very simplistic and in some ways, we are very complex but the key is in the balance between the two. In our perceived complex work environments today we continue to look for simple solutions which may or may not help with arriving at effective engagement.

I have seen a number of lists that proclaim they can solve the engagement problem in anywhere from 3 to 5 steps and while these steps are all good influences, they don’t have the impact that is promised.

Read More

Page 1 of 2

Powered by WordPress & Theme by Anders Norén