Tag: General Business

Surveys, Still Valuable to Your Business?

Making surveys workAre surveys still valuable in your business? I have been asking myself this question for the last six months to a year. The sad problem is that I answer myself with the paradoxical “Yes” and “No”.

On the telephone, in the mail, on our computers, smartphones and iPads, American consumers and businesses are being solicited as never before to express their feelings about products and services ranging from meals in fast food restaurants to the latest consulting engagement you presented to a client.

I suspect in some circles there is a remnant of “survey rage”, similar to road rage, where people are contemplating the most absurd answers to the questions the next pollster or online survey they feel they are entrapped into taking.

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2015 Challenge:Picture of Success?

Sheelamohan FDP 2014

Collaboration must be part of the DNA of your company.

Over the holiday’s I was thinking about what I believe, a picture of company success would look like if it were run in a new open and authentic way. In reviewing all the teams that I had managed over the years, it became relatively easy to isolate out some of the best characteristics. Taken singularly, there are some ideas and answers that can be brought to bear but in the complex arena of organizational governance and politics it becomes a much more difficult & complex issue. Below are some of my thoughts for you to digest. What do you think? What would you add? What would you remove?

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Keys to Being a Transformative Leader

Courtesy of Stuart Miles at freedigitalphotos.net

Courtesy of Stuart Miles at freedigitalphotos.net

To be a Transformative Leader one must exhibit strength in two very important character areas, trust, and transparency. One’s ability to grow and allow others to grow depends wholly on the results of both of these characteristics.

Trust is one cornerstone:

The first characteristic is Trust. As a noun, it is defined as a firm belief in the reliability, truth, ability, or strength of someone or something. For example, “relations have to be built on trust”

Synonyms for trust can be confidence, belief, faith, certainty, assurance, conviction, credence

Legally, it is defined as, confidence placed in a person by making that person the nominal owner of property to be held or used for the benefit of one or more others.

As a verb, trust is defined: to believe in the reliability, truth, ability, or strength of. For example, “I should have trusted that data from the beginning.”

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Dueling Checklists Killing Engagement?

F2F meeting GraphicToday, we have a dilemma that is facing many companies when it comes to hiring. Checklists are getting in the way. Having dealt with the application process for a while, I find it interesting what the automated process has done to the human interaction process.

We have dehumanized the interaction so much that defensive processes have started to appear that further jeopardize employee engagement, in my opinion.

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Leadership Crisis? – How About Coaching?

According to a recent government report the business world is currently in a leadership crisis. Up and coming managers, those who will be our business leaders of the future don’t see positive examples of “inspirational leadership” in their work places. Employees long to see a genuine shared vision, real confidence and trust in teams and respect for colleagues, customers and employees. Less than 40% of managers actually see these traits on display in the workplace.

Courtesy of pinkblue & FreeDigitalPhotos

Courtesy of pinkblue & FreeDigitalPhotos


They are looking for fresh and exciting opportunities so they can grow, expand and become the best leaders they possible can be however management is does not fully understand how to implement coaching.  The state of corporate coaching today is really nothing but a re-labeling of 50-year-old management techniques. I did a review recently of the state of corporate coaching that is being encouraged each day in many organizations and I was astounded.

One, of many, defined corporate coaching as “providing guidance, feedback and direction to ensure successful performance”.  This is a typical old school management process because everything is defined for the employee or new manager.  The focus is on short-term results and very structured framework so that it can be micro managed for success.  There is no mention of empowering, growing or allowing employees to make mistakes.

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Is Your Purpose Powerful Enough?

Building Sustainable Business

Idea Go FDP 2014

A strong purpose provides a major component of your businesses foundation.  It is at the base of any successful visionary business. Some believe it might be the most important component and I happen to be one of them.

It is a fact the greater your sense of purpose, the more powerfully and energetically you will be driven by vision, and less swayed by inevitable setbacks and detours.

The details of marketing and running a business are important. However, you need to incorporate those details and skills over a strong foundation of compelling purpose. What may happen when that foundation is not there, the temptation to walk away when things get difficult – or even just slack off when there’s boring work to be done – can be overwhelming.

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Business Tip: Educate Your Customers

Courtesy artztsamui & FreeDigitalPhotos

Courtesy artztsamui & FreeDigitalPhotos

Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential…they’ve already bought from you!

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.

Here are a couple of key elements to use to retain your current customers:

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