10 Steps to Build a Relationship Capital Rich Company

Surveys, Still Valuable to Your Business?

Are surveys still valuable in your business? I have been asking myself this question for the last six months to a year. The sad problem is that I answer myself with the paradoxical “Yes” and “No”. On the telephone, in the mail, on our computers, smartphones and iPads, American consumers and businesses are being solicited […]

Dueling Checklists Killing Engagement?

Today, we have a dilemma that is facing many companies when it comes to hiring. Checklists are getting in the way. Having dealt with the application process for a while, I find it interesting what the automated process has done to the human interaction process. We have dehumanized the interaction so much that defensive processes […]

Leadership Crisis? – How About Coaching?

According to a recent government report the business world is currently in a leadership crisis. Up and coming managers, those who will be our business leaders of the future don’t see positive examples of “inspirational leadership” in their work places. Employees long to see a genuine shared vision, real confidence and trust in teams and respect […]