Looking at today’s job market, we may feel that it is the worst time ever yet there has never been a more opportune time to follow your heart and realize your dreams. However, getting to the right outcome is not easy. It takes persistence, commitment, and the willingness to do whatever it takes. So how […]
Keys to Being a Transformative Leader
To be a Transformative Leader one must exhibit strength in two very important character areas, trust, and transparency. One’s ability to grow and allow others to grow depends wholly on the results of both of these characteristics. Trust is one cornerstone: The first characteristic is Trust. As a noun, it is defined as a firm […]
Dueling Checklists Killing Engagement?
Today, we have a dilemma that is facing many companies when it comes to hiring. Checklists are getting in the way. Having dealt with the application process for a while, I find it interesting what the automated process has done to the human interaction process. We have dehumanized the interaction so much that defensive processes […]
Leadership Crisis? – How About Coaching?
According to a recent government report the business world is currently in a leadership crisis. Up and coming managers, those who will be our business leaders of the future don’t see positive examples of “inspirational leadership” in their work places. Employees long to see a genuine shared vision, real confidence and trust in teams and respect […]
Real-ationships, a Must in the Hyper-Connected World
I find it interesting how changing a letter or two can open up a whole new arena for a person’s mind. In listening to the sermon recently, the word Real-ationships was coined and discussed in a spiritual sense but I found this opened a whole different view for me in terms of leadership. The idea […]
Do you have a Trusted Mastermind Team?
One of the keys to life is to be around the people who will empower you to reach the next level! In order to exceed your present reach, you need to be around people who will help you stretch a little farther each time. Building a trusted mastermind team may be exactly what you need. […]
Leadership Includes Customer Experience
Today, all companies deliver a Customer Experience. However, many times it isn’t always what the company intended. At the call center, it is often a poor customer experience with unmet expectations. Does your company deliver the promised customer experience? Do you have a document outlining what the Customer Experience is supposed to be?, No, that’s […]
Business Tip #8: Telemarketing is NOT the Anti-Christ
Today, you’ll learn how to use direct mail marketing and, yes, telemarketing to your full advantage. I know, the word “telemarketing” might as well be four letters, but there is a way to help customers feel like they are getting personal attention and keep them from blocking your number! With the success direct mail marketing […]
Thinking Out of the Box is NOT a Dead Idea
“Thinking out of the box” is a term that is over-used, often misunderstood and woefully buzzified. There are experts in the leadership circles that want this term removed from our vocabulary forever; fortunately, I am not one of those. This term needs to become more utilized and it needs to be combined with a dose […]
Another View of Pink
“The future belongs to a different kind of person,” says Daniel Pink, in his book, A Whole New Mind. It belongs to “…creative and empathetic right-brain thinkers whose abilities mark the fault line between who gets ahead and who doesn’t.” Pink claims we are living in a different age. A different time that demands different thinking. […]