Leadership Anthropologist, Mentor, Coach & Business Consultant

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The 5 Most Critical Leadership Skills Needed in 2020

 

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The Ken Blanchard Companies recently unveiled the results of their 2020 HR Learning and Talent Development Trends Survey. Over 800 Learning and Development professionals participated in the survey, comprising a wide cross-section of roles, age, and level of responsibility in organizations. Respondents were asked to identify the most critical leadership skills needed in their organization. The top five skills identified, in order, were:

  1. Listening
  2. Coaching
  3. Building Trust
  4. Creating an engaged workforce
  5. Managing change

Listening—Often taken for granted, listening is one of the most underrated yet powerful skills a leader can possess. When I conduct training sessions and ask participants to describe their ‘best boss’ to me, they frequently mention their best boss was a great listener. They describe how their leader listened without judgment, didn’t interrupt, asked probing questions to understand, paraphrased what was heard, didn’t multi-task, and was truly present in the conversation. Check out Close Your Mouth and Open Your Ears-4 Tips to Build Trust for some quick help on improving your listening skills.

Coaching—Top-down, autocratic leadership doesn’t fly in the 21st century. Today’s workforce responds to leaders who come along side team members and provide a coaching style of leadership. Leaders who are good coaches know how to build trust and establish positive relationships, collaboratively establish goals and action plans with team members, and partner with them to ensure accountability for results.

Building Trust—Trust is the absolute, without a doubt, most important ingredient for a successful relationship, especially for leaders. Unfortunately, though, most leaders don’t give much thought to trust until it’s been broken, and that’s the worst time to realize its importance. Contrary to popular opinion, trust doesn’t ‘just happen.’ Building Trust is a skill that can be learned and developed, and from my point of view, it’s the most important skill needed for leaders today. A quick glance at the news headlines makes it clear that trust is in a fragile state. Read We Don’t Have a Crisis of Trust – We Have a Crisis of Untrustworthy Leaders.

Creating an engaged workforce—Engagement…the elusive magic elixir that all organizations desire to achieve. Organizations spend over $700 million dollars a year addressing engagement issues, yet the latest statistics from Gallup report that 66% of the workforce is either disengaged or actively disengaged. Research has shown that trust is a vital component in creating a culture of high engagement. Did you know that a worker is 12x more likely to be fully engaged if they trust their leader? One of the most interesting pieces of research I’ve read recently about engagement was highlighted in this article: A Study of Over 19,000 People Reveals the 2 Most Critical Factors of Highly Engaged Employees.

Managing Change—’Change’ has officially been added to the list of things that are inevitable in life (joining the famous ‘death’ and ‘taxes’). In order for organizations to thrive, they need a workforce that has a mindset that views change as an opportunity to learn and grow, rather than being something to fear and resist. The most successful change initiatives are those done with people, not to people. Here are 6 Strategies for Helping Your Team Manage Change.


Would you like to learn more about HR / L&D trends in the year ahead and how they can inform your leadership development planning? Join us for a free webinar!

2020 L&D Trend Survey: 4 Key Takeaways

Tuesday, January 21, 2020, 9:00 a.m. Pacific Time

In this webinar, president Scott Blanchard shares an insider’s look into the results of The Ken Blanchard Companies’ 2020 HR / L&D Trend Survey. Blanchard shares top trends from more than 800 survey respondents and provides actionable strategies for leveraging four key takeaways from the data.

You’ll learn:

  • Who L&D professionals are focusing on for development in 2020
  • The employee experience, culture elements, and leadership skills L&D professionals identify as most in need of development
  • The top five ways L&D professionals plan to approach the deployment of training and culture initiatives in their organizations
  • How L&D professionals connect training to organizational objectives—and the number one organizational initiative they are targeting

Scott Blanchard will also share the five key criteria for developing a sustainable approach to training that maximizes and demonstrates the benefits of your training investment. Don’t miss this opportunity to refine your 2020 planning using the survey data from hundreds of peers in this year’s survey and the experiences of hundreds of additional L&D professionals who will be participating live in this online event.

Register today!

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